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Concierge
Closing Date: December 31, 2008
| Company: | Sundance
Sundance, UT |
| Job Location: |
Sundance - Utah County
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| Employment Type: | Year-Round - Part Time |
| Department: | Lodging - Front Desk |
| Salary Range: | $8.00-8.50/hour +tips |
Description: | SUMMARY
Assists lodging guests with all service needs including, but not limited to: transportation, activities, dining and event ticketing. The Concierge staff are responsible for the overall guest experience and ensuring that guests are having seamless and full Sundance Experiences.
| Duties: | ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Warmly greets and thanks each guest.
Informs guests of all Sundance services and facilities available including all programming events.
Arranges transportation and or car rental for guests.
Advises on area activities, including Park City and Salt Lake City.
Arranges resort activities such as fly fishing, massages, hiking, mountain biking, dining reservations, horseback riding and event ticketing.
Must have exceptional communication and people skills.
Coordinates ordering and delivering of amenities to rooms for guests.
Coordinates shuttle arrivals and departures with transportation company.
Assists Front Desk with arriving and departing guests
Facilitates pre-arrival calls.
Sells tickets and coordinates wait-lists for Resort Events.
Proactively obtains, maintains, and distributes an inclusive knowledge of all resort amenities, activities and programming.
Must be able to multi-task and effectively work in a fast pace or leisure working environment.
Possess exceptional resort knowledge and guest service skills.
ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:
Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service guidelines, and values.
Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.
Strategically balance customer, business, and employee needs.
Be able to work a flexible schedule, work well under pressure, and meet multiple and sometimes competing deadlines.
Possess the necessary social skills to work a broad based constituency and provide excellent service to all internal and external guests.
Demonstrate cooperative behavior with colleagues and supervisors.
Keep all information confidential as directed in the confidentiality agreement and furthermore support and comply with all Sundance policies, procedures, and standards.
Protect Sundance assets.
Be an ambassador of Sundance inside and outside of work.
ENVIRONMENTAL COMMITMENT
Support and participate in environmental programs associated with position: minimizing waste, recycling, energy conservation, purchase and use of sustainable products, education on environmental ethic, support vendors with similar ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats.
DRESS CODE
Sundance recognizes the impact that our image has on the guest’s impression of the resort and the perception of our ability to provide professional service to our clientele. In order to best promote a positive, professional image that meets Sundance guest’s expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard:
All aspects of the Personal Appearance policy (SPL#50) must be in compliance.
Concierge staff are required to wear nametags at all times while on duty.
Clothing must be unwrinkled and clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).
Blue jeans are not permitted.
Men’s shirts must be tucked in.
Appropriate skirt length is from the knee to the ankle.
A tailored fit is required of all clothing.
Tank tops, halter tops tube tops, and spaghetti straps are prohibited.
Sleeveless shirts are permitted for females.
Bare midriffs are prohibited.
Proper footwear for your department is required.
Dress sandals are permitted for females.
Flip flops are prohibited in all areas.
Tennis shoes are prohibited.
Tee-shirts are prohibited.
Hats are prohibited.
Concierge dress must reflect a business/casual look.
| Qualifications: | DISCLAIMER
This is a general description of this job. All employees of Sundance Partners LTD. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
TECHNICAL/COMPUTER SKILLS
Must possess a working knowledge of Power point, word processing, spreadsheets, internet navigation and electronic mail. SMS knowledge helpful.
LANGUAGE SKILLS
The incumbent must posses the ability to speak and read English fluently and accurately. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, walk and talk or hear. The employee frequently is required to use hands to finger, handle or feel. The employee is occasionally required to reach with hands and arms and climb or balance. The employee must regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate.
OTHER QUALIFICATIONS
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