Front Desk Agent

Closing Date: September 21, 2008

Company:	Utah Hotel and Lodging Association Ogden, UT
Job Location:	Salt Lake City, Ut - Salt Lake County
Employment Type:	Year-Round - Full Time
Department:	Snowbird Ski and Summer Resort
Salary Range:	9 + DOE
Benefits:	Snowbird Ski Pass, Health Insurance, Life Insurance, 401(k), Sick and Holiday pay, vacation accrual

Description:

Purpose : Performs all duties in regard to operation of the front desk. Checks guests in and out, gives out general information about the resort, answers telephone and on occasion takes reservations, receives complaints and often is asked to problem solve and find solutions, responsible for excellent customer service.

Duties:

1. Checking guests in and out
2. Receiving guest complaints
3. Coordinating accounting and billing needs with Conference Services, Central Reservations, Group Sales, and Accounts Receivables
4. Resolving guest disputes
5. Answering telephones, receiving guest request and coordinating with the correct department to ensure that guests’ need are taken care of
6. Giving directions and offering general knowledge of Snowbird.

Qualifications:

Education: High School Diploma or equivalent
Experience: Three to six months job-specific work experience with demonstrated competence.
Specific Requirements: Task specific training such as general computer knowledge, typing skills, or other specialized training.

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