Description: |
Overview: We are looking for a talented General Product Specialist to support our award-winning and industry innovative software. The Product Support Representative reports to the Support Manager and will become an InsideSales.com product expert- this includes the product's technical workings and practical business application.
Benefits: We offer stellar compensation plans, a fast-growth career track, and sweet benefits-- including medical, dental, life, disability, time-off, a gym membership, creative allowance, cross-function training, and more. |
Duties: |
Position Responsibilities:
Manage a portfolio of about fifty customers and assure their success with the software
Develop strong relationships with customers to protect ongoing revenue stream and identify up-sell/cross-sell opportunities
Ensure customers are taken care of by being timely and effective in responses to all client requests
Provide internal support resources for sales, marketing, and account management teams
Shadow clients in their use of the software and solve client problems
Maintain professional business relationships with all clients and prospects |
Qualifications: |
Position Qualifications:
1-2 years of customer facing role or equivalent with a track record of service excellence
Experience in software technical support, or equivalent general computing and information systems skills
Ability to effectively communicate detailed technical information to clients, support, and development teams, and work with project management to maintain system stability and performance
Proven Account Management skills required in order to create, maintain and enhance customer relationships
Very high proficiency in standard office computer applications, especially MS Office
Basic knowledge of HTML, Java Script, XML, HTTP(s) or other web programming languages a plus
Basic to working knowledge of typical sales processes, metrics, and sales management techniques
Additional preferred experience with Salesforce.com, CRM, basic HTML, and JavaScript
Previous SaaS support experience a plus
Tech certifications (A+, MCSE, etc.) may be considered
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