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Student Support Instructor (MT, MTE)
Closing Date: May 30, 2012
| Company: | Career Step
Provo, UT |
| Job Location: |
Provo - Utah County
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| Employment Type: | Full Time |
| Department: | Student Service & Support |
| Salary Range: | $30K-$35K annually, DOE |
| Benefits: | See Below |
Description: | JOB SUMMARY:
1. Utilize Student Support processes and resources to provide high quality support services to students/graduates from enrollment through successful job placement.
2. Analyze and implement improvements to existing Student Support processes and resources, and develop and implement new processes, to increase final examination and graduation success rates.
ESSENTIAL FUNCTIONS:
1. Interact with students and graduates to address concerns, direct to resources and provide education regarding curriculum and procedures via phone, e-mail, forum, and chat.
A. Take and return daily student phone calls.
B. Respond to e-mail (within a maximum 48 hour timeframe).
C. Monitor forum daily and reply to curriculum and assessment-related issues.
D. Plan and moderate 1-hour monthly chat session.
E. Manage and direct transcription consultation conference call.
2. Document student/staff interactions in the Student Services Database (Sales Force).
3. Review and update proactive correspondence e-mails/letters regularly to ensure information is pertinent and timely. Create new correspondence as necessary.
4. Provide overflow coverage for other student support services positions as needed.
5. Contribute to a positive, student-focused, encouraging Student Support environment.
6. Identify and complete yearly continuing education for credential development and maintenance.
7. Coordinate QA issues with Program Development to ensure high quality standards in student responses, curriculum issues.
8. Participate in the maintenance of current and development of new curriculum and program tools as needed.
9. Participate in standardization processes as needed for curriculum updates/additions and client services.
EDUCATION/ WORK EXPERIENCE:
ESSENTIAL:
Education and/or experience as a medical transcriptionist; however, applicable general medical industry experience and knowledge acceptable.
DESIRABLE:
Career Step Certificate of Graduation, RMT or CMT certification, secondary education with focus in English or health career/administration.
We are considering applicants for onsite work only, at company headquarters in Provo, Utah. There is no relocation provided for this position. There are not options for working remotely.
WORK ENVIRONMENT:
This position will be located in an office setting where the employee will be sitting for lengths of time while work is performed, frequently at a computer. While performing the duties of this job, the employee must occasionally be able to lift and/or move up to 25 pounds. The employee is required to contain certain vision abilities, which include close vision and the ability to adjust focus.
Our Benefits:
• 401k with 4% employer match on up to 5% of salary with 100% vesting.
• Medical coverage with generous employer HSA contribution.
• Dental, short-term disability, long-term disability, AD&D, tuition reimbursement, holiday, and vacation/PTO.
About Career Step
Career Step is a leading online education company focused on the allied healthcare market. We specialize in medical transcription and medical coding/billing training. Our culture focuses on accountability, communication, mutual respect, and personal best. Career Step has a knowledgeable executive team and has trained more than 50,000 students in all 50 states. Additionally, we maintain 5 international partnerships and are committed to placing program graduates with 700+ companies.
Career Step is an EEO Employer
Careerstep maintains a drug-free work environment
Career Step is an e-Verify employer
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