Customer Service Supervisor

Closing Date: October 31, 2008

Company:	EmployerPages , UT
Job Location:	Orem - Utah County
Employment Type:	Full Time
Department:	Xtreme Identity
Salary Range:	$20k plus
Benefits:	Full Benefits Package

Description:

Maintain personnel records and information. Schedule vacation/leave time and work schedules. Evaluate work performance. Write daily/weekly/monthly reports on activities of section. Attend meetings as section representative. Resolve work related issues. Provide direction and evaluation of staff; hiring, promoting, disciplinary actions, etc. Handle escalated calls. Resolve customer concerns with regards to utility accounts. Ensure employee adherence to all policies and procedures. Coach employees. Conduct staff meetings to ensure effective communications. Must be available when needed for emergency outage response.

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